Qualification details

Release 

TP version 

Comments 

2

LGA04 V3

Layout adjusted.

1

LGA04 V2.2

First release in TGA.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding
• Clarifying the needs and expectations of others using a range of communication techniques
• Responding to queries presented by internal and/or external parties, within the appropriate level of responsibility relevant to the job/role
• Sharing knowledge and information with others
• Using clear verbal and non-verbal communication
• Reading and interpreting a range of information relevant to job/role which may include familiarising oneself with policies and procedures
• Writing to suit audience needs including completing or assisting others to complete documentation

Teamwork

• Ability to work cohesively within own work group and others
• Ability to develop effective work relationships
• Working effectively with people from different backgrounds
• Ability to identify and liaise with relevant personnel
• Understanding the roles of team members and others in the organisation in order to know whom to refer tasks when appropriate
• Work reflects an understanding of council's organisational structure and the relationships between roles within council

Problem solving

• Resolving work related problems
• Responding to contingencies
• Deciding appropriate action in emergencies
• Responding to difficult customer situations using constructive problem solving techniques
• Recognising potential conflicts and resolving them

Initiative and enterprise

• Identifying the need to refer tasks which fall outside scope of job/role to others
• Identifying own career pathways
• Being proactive
• Identifying opportunities not obvious to others

Planning and organising

• Gathering and collating information
• Planning and organising own work tasks
• Setting time lines and managing own time effectively
• Participating in priority and goal setting
• Participating in continuous improvement processes

Self management

• Conducting a self assessment of own competencies against required job competencies
• Monitoring own work and adjusting accordingly to meet agreed standards and expectations
• Managing own work area
• Identifying the need for additional support to enhance own performance
• Seeking feedback on own performance from supervisor/management
• Taking responsibility for own actions

Learning

• Attending relevant on and off the job training sessions
• Taking responsibility for own learning
• Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis

Technology

• Using technology relevant to the job/role which may include a range of office technology including computers, software and hardware, facsimile machines, photocopiers and telecommunication equipment
• Adapting to the use of new technology as appropriate

7 units of competency are required for the award of this qualification:

• 5 core units
• 2 elective units

Choose 2 elective units, at Certificate I level, from elsewhere within this Training Package, or  another endorsed Training Package or  Accredited course.

Core Units 

LGACORE101B

Access learning and career development opportunities

LGACORE102B

Follow defined OHS policies and procedures

LGACORE103B

Provide service to local government customers

LGACORE104B

Work effectively in local government

LGACORE105B

Work with others in local government